Frequently Asked Questions:
When can I expect to receive my
On average, our shipping takes between three to five
The cartridge looks damaged, what
should I do?
Please contact us at your earliest convenience and we
will be happy to send you a replacement, free of charge,
Why are my brand new cartridges
showing a low ink level?
If your cartridges are HP 564XL or HP 920XL, this is the
result of the chip located on the cartridge that reads the ink level being
previously used, as these cartridges are refurbished. The chips cannot be reset,
so you will not get an accurate ink level reading from the cartridge. However,
these cartridges are completely full of ink and will function normally in your
printer. If your cartridges are not either of these mentioned, please contact us
and we will be happy to help.
The printer is saying that the
cartridge is incompatible - what should I do?
There are three possibilities that may explain the issue
that you are experiencing. First, the cartridge may not be seated all the way
down in the holder which will keep it from connecting to the printer where it
needs to. Try taking out the cartridge and putting it back in. Second, the chip
located on the cartridge may have been damaged somehow, which will prevent the
cartridge from connecting with your printer. Third, you may not have the correct
cartridges for your printer. If you find the second or third explanation to be
your situation, please contact us at your earliest convenience and we will be
happy to provide you with a solution.
How can I contact someone in Customer
9:00 a.m. – 5:00 p.m. CST
Customer Service available by e-mail on Saturday and
Live Chat Link